Our normal business hours are Monday-Friday, 8:00 a.m. - 7:00 p.m. E.S.T. (with the exception of holidays).
We know that you want your stencils quickly and in general we ship orders within 36 business hours of receipt. However our orders come in rushes and sometimes we get behind so our goal is to ship everything out within 3 days and we hit this 95% of the time. If you have an order that needs to get out by a certain day please let us know. If it has to get out within 36 hours we may charge an expedite fee to cover the incremental costs we have to get the order out.
We ship with UPS and Fed Ex primarily. USPS does not take our bigger stencils. Shipping cost is a major expense for us especially with bigger packages, they have increased their costs significantly over the last two years an we spend a lot of time working with them to reduce them. We absorb much of the cost of shipping and believe a flat rate is the fairest way to handle the situation. Depending upon the package size location and timing we will choose the vendor that is most cost effective.
Some of our packages are very large and sometimes we get special charges for specific locations. If this happens we reserve the right to charge an incremental fee.
Normal shipping times are 3-5 business days in the Continental US. You will receive an email with a tracking number once your package is shipped.
If you want expedited shipping or prefer a specific carrier, please call us at 844-456-3273. We will work with you to get the package to you on time and at as reasonable price that we can get.
|If you have any questions, or need expedited shipping, please contact customer service at 1-844-456-3273.|
Please inspect your package immediately upon receipt. For all returns, you must call 1-844-456-3273 to receive a Return Merchandise Authorization number. All returns must be clearly marked with the RMA Number and returned in their original packaging within 7 business days of receiving your Return Merchandise Authorization number. Returns of any kind without a RMA number and not received within 7 business days will not be accepted. Credit/refunds will be processed as quickly as possible after we have received returned merchandise; you will receive an email receipt of your credit/refund.
All returns of unopened (stocked*) products must be returned within 30 days of the order date and are subject to a 15% restocking and processing charge. Please DO NOT refuse your shipment. if you refuse your shipment, then you will be charged a return shipping fee in addition to the 15% restocking fee.
EXCLUSIONS: Used, custom, resized, non-returnable, production and closeout merchandise are not eligible for return. Shipping charges are non-refundable.
DAMAGED MERCHANDISE: If your stencil is damaged you must call us for instructions immediately at 1-844-456-3273. Do not throw away any of your packaging or merchandise.
* If your stencil was custom cut, re-sized, or if it is a production stencil, there are no refunds. As soon as you place your custom order, our design team starts working on your custom stencil. Therefore, there are no returns on custom cut stencils.
Please reference your name and sales receipt number so we can issue a refund to your account.
If you will be returning your order, we kindly ask that you follow these simple instructions:
Call 1-844-456-3273 to let us know you will be returning merchandise (within 30 days of purchase). Please, have your sales receipt number available.
All merchandise must be returned in the same shipping carton or one of equal size (We do not refund for shipping).
Include a copy of your sales receipt with a notation of your RMA number inside of the package.
Ship the return with a method that can provide you with a proof of delivery.
Be sure not to fold, or crush stencils. If the stencils are returned damaged we may not be able to issue a refund.
Used, custom, resized, non-returnable, production and closeout merchandise are not eligible for return. Shipping charges are non-refundable.
Shipping returns must be shipped to the following address:
American Parking and Field Stencils
7 Center Road West
Old Saybrook, CT 06475